What will I need to ask questions in the itamASSIST helpdesk?

You will need a yearly subscription.  See the Subscription page for cost and details.

What happens after I buy a subscription?

You will receive a verification email that will give you your signin credentials.  You will then go to Members Area and login.

Will I need any special software?

No.  The helpdesk is hosted on the web.

Will I be able to access the helpdesk only from my computer?

No.  You will be able to access the helpdesk remotely via your mobile phone, ipad, notebook, laptop, etc.  As long as you have your sign in credentials, you will be able to access the helpdesk.

What is the turnaround time for answers?

You will set the priority level in your ticket creation:   low, normal and high.  For low priority you will receive your answer within 24-48 hours; for normal priority, you will receive your answer within 12-24 hours; for high priority, you will receive your answer within 4-12 hours.

Will I be able to access my ticket and the answers separately or in one place?

When you login after you have created a ticket(s) you will see separate tabs that will show you the tickets you have submitted.  Once you click on that tab, you will see the individual tickets and you can click in to see the question you submitted and the answers you have received… all in one place.

If I am having problems, how do I contact you?

You will always be able to contact us at:  helpdesk@itamassist.com, for any reason, at any time.  Please be sure to submit a telephone number where you can be reached for urgent issues, and we will call you.  We will also send a follow-up email.  That being said, we will also open a ticket for the issue you are having and forward that to you as well as any notes for resolution as well.  You can also contact us by using the Contact Form on the Contact Us tab.